Great support.
Built into your product.
Give customers answers from your knowledge.
Give your team the space to help where it matters.
How do I invite someone to my team?
Open Settings, choose Team, and select Invite member. Enter their email address to send an invitation.
Inviting your teamThe same questions keep coming.
Your team doesn’t have to keep answering them.
Write it once.
Help again and again.
Your best answers shouldn’t live in someone’s head. Publish help articles that customers can find and your AI assistant can use.
Inviting your team
Give your customers a clear path to the next step.
Invite a teammate
Open Settings, choose Team, and select Invite member. Enter their email address to send an invitation.
Available in your public help center.
Published articleA place to find the answer. Give customers a help center they can search on their own.
The starting point for AI. Your articles give the assistant context about your product.
A question comes in.
AI checks your help content.
Let AI handle the first round of questions, using your help content. Customers get help in your website’s chat widget or by email.
Let’s ask your assistant.
Choose a question. See how your help content becomes an answer.
Illustrative answers from example help articles.Open Settings, choose Team, and select Invite member. Enter their email address to send an invitation.
Help inside your product. Add the chat widget so customers can ask without leaving your site.
Choose where AI answers. Control AI separately in your help center, website widget, and support email. Use your own support email domain on Pro and Enterprise.
When it needs a person,
you’re already up to speed.
When a website chat becomes a ticket, the transcript comes with it. Your team can continue from the same request.
You can create a support ticket so the team can take a closer look.
Teammate invitation not received
Jamie has tried the help article. Check the invitation status before replying.
Try assigning the request or marking it as resolved.
Give each request an owner. Assign tickets so your team knows who is helping.
Keep the work together. Add internal notes, reply to the customer, and track the request through to resolution.
More help.
One price for your workspace.
Paid plans do not charge per teammate, and tickets have no monthly limit. Choose the AI allowance that fits your team.
From $149 / month
- No per-teammate fees or monthly ticket limit
- AI with a monthly credit allowance
- Chat, email, and a knowledge base
14-day trial. 100 AI credits total. Paid limits vary by plan.
$0 / month
- Up to 5 teammates
- 100 tickets per month
- 25 help articles
- 100 AI credits per month
No credit card required. Paid plans add more AI credits.