AI Customer Support You Can Actually Trust.
AI that answers from your knowledge base, never hallucinates, and seamlessly hands off to humans when it can't help.
Support Inbox
Ticket #4821
How do I export my data to CSV?
You can export your data by going to Settings → Data → Export. Choose CSV format and select the date range. The export will be emailed to you within a few minutes.
I'm seeing duplicate charges on my account from last week's upgrade.
Connecting to human agent...
This requires account-specific assistance
I've reviewed your account and found the duplicate charge. I've initiated a refund of $49 which will appear in 3-5 business days. So sorry for the inconvenience!
Set up in minutes. Support in seconds.
Get your AI-powered support running in three simple steps.
Create your knowledge base
Upload docs, FAQs, or paste URLs. The AI learns your product instantly and only answers with verified information.
Deploy across channels
Add the widget to your site, connect email, integrate with Slack, or use our API. Meet customers wherever they are.
AI answers, humans backup
Customers get instant, accurate answers. Complex issues seamlessly route to your team. The AI learns from every resolution.
Everything you need to deliver exceptional support
Powerful features that help your team work smarter, not harder.
Multi-channel support
Tickets, email, chat widget, Slack, API, and embedded forms — all in one unified inbox.
AI grounded in your docs
Our AI only answers with information from your knowledge base. No hallucinations, no made-up answers.
Slack integration
Respond to tickets directly from Slack. Get notifications and collaborate with your team.
API & Webhooks
Build custom integrations with our REST API and real-time webhooks.
Seamless human handoff
When AI can't answer, it creates a ticket and hands off to your team — without breaking the conversation.
Team routing
Route tickets to the right team automatically based on tags, content, or customer attributes.
Embeddable widget
A beautiful, customizable support widget that matches your brand perfectly.
Knowledge base
A public-facing help center that your customers can search, and your AI can learn from.
Your first line of defense
AI that won't lie to your customers
Our AI agent handles the first wave of customer questions, but only answers with verifiable data from your knowledge base. No hallucinations, no made-up answers—just honest, accurate support. When it doesn't know something, it seamlessly hands off to your human team.
- Grounded in your knowledge base — Only responds with information you've verified and approved.
- Shows relevant screenshots & videos — Intelligently selects images and videos from your docs.
- Learns from resolved tickets — Turn ticket resolutions into knowledge for future responses.
- Never guesses or makes things up — If it's not in the knowledge base, it won't pretend to know.
- Seamless human handoff — Creates tickets inline without breaking the conversation.
- Go to Settings → Account
- Click "Change Password"
- Enter your current and new password
Support that scales without the chaos
Stop drowning in tickets. Let AI handle the routine so you can focus on what matters.
Save hours, not just minutes
AI handles repetitive questions instantly, freeing your team to focus on complex issues that actually need human attention.
Trust at scale
Every AI response is grounded in your knowledge base. Your customers get accurate answers, never hallucinations or made-up information.
Works where you work
Slack, email, your website, or API. Meet customers wherever they are without switching between a dozen different tools.
Setup in minutes
Import your docs, drop in the widget, go live. No complex configuration, no engineering team required, no lengthy onboarding.
Simple pricing, for everyone
Full-featured support with AI included. No per-seat pricing.
Free Forever
No credit card requiredGet started with the basics — perfect for trying out Support Station.
- Unlimited team members
- 25 KB articles
- 100 tickets/month
Need more? Upgrade to a paid plan with AI features.
Starter
For small teams getting started with support.
$60
/month
- Unlimited team members
- Unlimited tickets
- 100 KB articles
- 2,000 AI credits/month
- Internal knowledge
- Slack integration
- Webhooks
- API access
- Custom KB domain
Standard
For growing teams needing more AI capacity.
$175
/month
- Unlimited team members
- Unlimited tickets
- Unlimited KB articles
- 10,000 AI credits/month
- Internal knowledge
- Slack integration
- API access
- 10 webhooks
- Custom KB domain
Pro
For teams needing full automation and high volume.
$500
/month
- Unlimited team members
- Unlimited tickets
- Unlimited KB articles
- 50,000 AI credits/month
- Internal knowledge
- Slack integration
- API access
- Unlimited webhooks
- Custom KB domain
- Advanced analytics
- Priority support
Enterprise
For large organizations with custom needs.
Custom
- Everything in Pro
- Custom AI credit volume
- Dedicated support
- Custom integrations
- SLA guarantees
- SSO / SAML
Start free with no credit card required. All paid plans include a 14-day free trial.
Need to remove branding? Add white-label for $99/month. Overage credits available at $20 per 1,000 credits.
Ready to transform your support?
Start free. No credit card required. Set up in under 5 minutes.
Start delivering better support with AI
Frequently asked questions
If you can't find what you're looking for, chat with our Support Station support bot in the bottom right corner!
What channels does Support Station support?
Support Station integrates with email, API, and embeddable website forms. All conversations flow into a unified inbox for easy management.
How does the Slack integration work?
Once connected, you can see and respond to tickets directly from Slack channels. Messages sync bidirectionally, so your team never misses a customer reply.
Can I use my own domain for the knowledge base?
Yes! Standard, Pro, and Enterprise plans include custom domain support for your knowledge base. Point your subdomain like help.yourcompany.com to your Support Station KB.
Is there a free trial?
Absolutely. We offer a 14-day free trial with full access to all features. No credit card required to get started. Once the trial expires, you're welcome to continue using the free plan.
How do I migrate from my current support tool?
We offer data import tools for common platforms. For larger migrations, our team can assist with the process to ensure a smooth transition.
What integrations are available?
Beyond Slack, we offer webhooks for Zapier and custom integrations, plus a REST API for building your own connections. Check out our API documentation at docs.supportstation.io to get started.
Is my data secure?
Yes. We use industry-standard encryption and use security best practices. Your customer data is safe with us.
Can I customize the embedded widget?
The embedded support widget can be customized to match your brand colors and styled to fit seamlessly with your website.
Do you offer annual billing discounts?
Yes! Annual billing gives you two months free compared to monthly billing. Contact us for enterprise volume discounts.