Dixa Alternative: Why Teams Are Rejecting $623/Month Minimums
Looking for a Dixa alternative? Compare pricing, features, and real user complaints. See why teams are switching from Dixa's 7-seat minimums and $0.40/AI conversation to Support Station.
Support Station Team
December 15, 2025 · 6 min read
Dixa built an impressive omnichannel platform with native phone, email, chat, and social support. But their enterprise-focused pricing—7-seat minimums, $89-179/agent, and $0.40/AI conversation—puts them out of reach for most growing teams.
If you're searching for a Dixa alternative, you're likely frustrated by minimum commitments that force you to pay for seats you don't need. Support Station offers flat-rate pricing with no seat minimums, no per-conversation AI charges, and no year-long contract lock-ins.
Quick Pricing Comparison
| Team Size | Support Station (Standard) | Dixa (Growth + AI) | Annual Savings |
|---|---|---|---|
| 5 agents | $175/month | $640/month* | $5,880/year |
| 10 agents | $175/month | $1,280/month* | $13,560/year |
| 25 agents | $175/month | $3,200/month* | $36,600/year |
| 50 agents | $175/month | $6,400/month* | $75,000/year |
Dixa Growth at $89/agent + Co-Pilot at $39/agent = $128/agent. 7-seat minimum applies.
Dixa Is Feature-Rich, But...
Dixa's native omnichannel support is genuinely impressive. Phone, email, chat, SMS, Facebook Messenger, Instagram, and WhatsApp all work without plugins. Quality routing based on agent skills is a sophisticated feature.
But the pricing model is designed for enterprises with large support teams and deep pockets—not for startups or growing companies.
The 7-Seat Minimum Problem
Dixa requires a minimum of 7 seats on all plans. If you have a 3-person support team, you're paying for 7.
“A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to be adhering to an outdated business model. Similarly, the requirement to pay for a minimum of six agent licenses—regardless of actual usage—lacks flexibility.”
Here's what minimums mean at different plan levels:
| Plan | Per Agent | 7-Seat Minimum |
|---|---|---|
| Growth | $89 | $623/month minimum |
| Ultimate | $139 | $973/month minimum |
| Prime | $179 | $1,253/month minimum |
Support Station has no seat minimums. Pay for what you use, starting at $60/month for unlimited seats.
$0.40 Per AI Conversation
Dixa's AI agent, Mim, charges $0.40 per conversation—on top of your per-seat subscription.
“Mim AI Agent: $0.40/conversation. AI Co-Pilot: $39/agent/month (annual). Quality Assurance: $29/agent/month + $0.05/conversation for Auto QA.”
At scale, per-conversation AI pricing adds up:
| Monthly AI Conversations | Mim Cost | Support Station |
|---|---|---|
| 1,000 | $400 | $0 (included) |
| 5,000 | $2,000 | $0 (included) |
| 10,000 | $4,000 | $0 (on Pro) |
| 25,000 | $10,000 | $300 overage |
Support Station includes AI in every paid plan. Our Standard plan has 10,000 AI interactions included—no per-conversation charges.
Pay-Per-Minute Phone Calls
Even phone support has usage-based charges.
“The pricing structure for telephony services is no longer in line with current market standards. Charging per minute for incoming calls is, in our view, a dated practice.”
Pay-per-minute incoming calls create unpredictable costs that scale with your success—the more customers call, the more you pay.
Contract Lock-In
Dixa requires 1-year commitments with 3-month termination notice periods.
“As a result of the test, we suddenly got a massive price increase per agent + 2 years more binding period.”
Users report being locked into price increases with no way to exit without paying out their contract.
Support Station offers month-to-month billing. Cancel anytime—no 3-month notice periods, no year-long commitments.
Reliability Concerns
Despite the premium pricing, users report reliability issues.
“WARNING - Do not choose this platform. DiXa's platform might seem nice on the surface but its system is flawed, lacks essential customer service functionality and has so many bugs.”
“By the third day, a system malfunction on Dixa's end left us unable to use the platform for 2-3 hours.”
Multi-hour outages for a platform handling customer communication can damage your customer relationships.
Limited Integrations
Dixa's integration ecosystem is smaller than competitors.
“The API documentation was poor, and their documentation is not up to date, resulting in some features not working.”
With fewer than 100 integrations and documentation issues, extending Dixa's functionality can be challenging.
Feature Comparison
| Feature | Support Station | Dixa |
|---|---|---|
| Pricing model | Flat rate per org | Per agent + usage fees |
| Seat minimum | None | 7 seats required |
| AI included | $0.40/conversation | |
| Contract length | Month-to-month | 1-year minimum |
| Unlimited team members | ||
| Unlimited tickets | ||
| Knowledge base | ||
| Live chat | ||
| Native phone | Yes (per-minute) | |
| Slack integration | ||
| Quality routing | Tag-based | Skill-based |
| Starting price | $60/month | $623/month (7-seat min) |
What You Might Miss
We believe in honest comparisons. Here's where Dixa has advantages:
- Native phone support: Built-in call center with IVR, call routing, and recording.
- True omnichannel: Phone, email, chat, SMS, WhatsApp, Facebook, Instagram—all native.
- Quality routing: Sophisticated skill-based routing based on agent expertise.
- Mim AI accuracy: Achieves "no hallucinations" by restricting AI to KB-only answers.
- Contact recognition: Unified customer view across all channels.
For teams needing native phone support and true omnichannel with quality routing, Dixa's capabilities are genuinely advanced.
Who Should Switch
Support Station is ideal for:
- Small teams who don't want to pay for 7 seats they don't need
- Growing companies tired of per-conversation AI charges
- Startups who need month-to-month flexibility
- Cost-conscious organizations who want predictable billing
Consider staying with Dixa if:
- You need native phone/call center support
- True omnichannel (including WhatsApp) is essential
- You have 10+ agents and need skill-based routing
- You've negotiated favorable multi-year pricing
Making the Switch
Migrating from Dixa to Support Station is straightforward:
- Export your knowledge base from Dixa
- Import articles into Support Station
- Set up your widget on your website
- Configure email forwarding for your support address
- Connect Slack for team notifications
Most teams complete migration in under a day.
Ready to switch from Dixa?
Join growing teams who chose predictable pricing and modern AI support.
- Flat-rate pricing (no per-seat fees)
- AI credits included in every paid plan
- No mandatory onboarding fees
- 14-day free trial, no credit card required
The Bottom Line
Dixa built powerful omnichannel software, but their pricing model excludes most growing teams. 7-seat minimums, $0.40/AI conversation, per-minute phone charges, and year-long contracts create costs and commitments that don't make sense for startups and SMBs.
Support Station offers the opposite: flat-rate pricing, AI included, no minimums, and month-to-month flexibility.
For a 10-person team with AI, switching saves over $13,560 per year. For a 50-person team, you're looking at $75,000+ in annual savings.
Ready to escape enterprise pricing? Start your free trial and see the difference flat-rate makes.