Front Alternative: Why Teams Are Fleeing $105/Seat Pricing

Front positioned itself as the modern shared inbox. But with a Trustpilot rating of 1.9/5 and prices reaching $105/seat/month, many teams are discovering that "modern" comes at an increasingly painful cost—especially when AI features add even more on top.

If you're searching for a Front alternative, you're likely frustrated by escalating per-seat fees, AI charges on top of AI charges, and a recent UI overhaul that users describe as "unusable." Support Station offers a simpler deal: flat-rate pricing with AI included, not nickeled-and-dimed.

Quick Pricing Comparison

Team Size	Support Station (Standard)	Front (Enterprise)	Annual Savings
5 agents	$175/month	$525/month	$4,500/year
10 agents	$175/month	$1,050/month	$10,800/year
25 agents	$175/month	$2,625/month	$29,700/year
50 agents	$175/month	$5,250/month	$61,200/year

Front Enterprise at $105/seat/month. Support Station Standard at $175/month flat.

Front Was Promising, But...

Front built a solid collaborative inbox with features teams genuinely liked: shared drafts, internal comments, and a clean interface. For email-heavy teams, it offered real value.

But recent changes have pushed many loyal customers to look elsewhere.

The $105/Seat Reality

Front's pricing has become a genuine burden for growing teams. Users aren't just mildly annoyed—they're outraged.

“We currently pay $87 for 2 users to simply view and reply to emails in Front. I find $43.5 per user already absurd to manage emails.”

“The pricing model is no longer competitive.”

“$40,000/year and NO phone support.”

At Enterprise pricing ($105/seat), costs escalate dramatically:

Team Size	Monthly Cost	Annual Cost
5 seats	$525	$6,300
10 seats	$1,050	$12,600
25 seats	$2,625	$31,500
50 seats	$5,250	$63,000

Support Station charges one flat rate. Add 10 more team members? Your bill stays the same.

AI on Top of AI Costs

Front's AI pricing structure is a maze of add-ons and per-resolution charges.

“Even their 'AI stuff' cost $0.70 per resolution, which is complete nonsense.”

Here's what Front's AI actually costs:

AI Feature	Cost	Notes
AI Copilot (Starter/Pro)	"Included"	Only 10 suggestions/seat/month
AI Copilot (Unlimited)	$20/seat/month	Add-on
AI Summarize	"Included"	200/teammate/day limit
Smart QA	$20/seat/month	Add-on
Smart CSAT	$10/seat/month	Add-on
Autopilot	$0.89/resolution	Usage-based, not included

A 10-person team wanting full AI: Base ($1,050) + Copilot ($200) + QA ($200) + CSAT ($100) = $1,550/month, plus unpredictable Autopilot charges.

Support Station includes AI in every paid plan. Our Standard plan comes with 10,000 AI interactions at no extra cost.

The Starter Trap: One Channel Only

Front's Starter plan ($25/seat) sounds affordable until you read the fine print: single channel only.

“Front has once again raised their prices while simultaneously removing features—specifically, they've eliminated the 'unified inbox' functionality.”

If your support spans email, chat, and social, you need Professional ($65/seat) minimum. The "affordable" tier isn't viable for most teams.

Support Station includes email, chat, Slack, and API channels in every paid plan.

The 2025 UI Disaster

Front recently overhauled their UI, and users are not happy.

“The new UI is unusable. It has massively slowed down our work processes.”

“I tested out their 'AI' feature once on 3 emails and it is absolute trash.”

“When you dig in it doesn't do what it says it does, the AI generation is awful.”

Users report functionality regressions, slower workflows, and features that don't work as advertised—while paying premium prices.

A 1.9-Star Support Company

The irony: Front sells customer support software but has earned a 1.9/5 rating on Trustpilot (288 reviews) for their own support.

“Their support team is lazy and unhelpful. They don't even bother reading my tickets properly.”

At Support Station, we believe support software companies should demonstrate excellent support. We respond promptly and work to solve your actual problems.

Feature Comparison

What You Might Miss

We believe in honest comparisons. Here's where Front has advantages:

• Shared drafts: Collaborative draft editing before sending replies.
• Message scheduling: Schedule emails to send later.
• SMS integration: Native SMS support on higher tiers.
• Advanced analytics: Deep reporting on team performance.
• Conversation assignments: Sophisticated routing rules.

For teams heavily focused on email collaboration with advanced scheduling needs, Front's core features may be valuable.

Who Should Switch

Support Station is ideal for:

• Teams frustrated by per-seat costs that increase every time they hire
• Growing companies who want AI without $0.89/resolution charges
• Startups who need multiple channels without Enterprise pricing
• Budget-conscious organizations paying $40K+/year for shared inbox

Consider staying with Front if:

• Shared drafts are critical to your workflow
• You heavily use message scheduling
• You need native SMS support
• You have budget flexibility and value Front's specific collaboration features

Making the Switch

Migrating from Front to Support Station is straightforward:

1. Set up your knowledge base in Support Station
2. Configure your widget on your website
3. Connect email forwarding for your support address
4. Set up Slack integration for team notifications
5. Train your team on the new interface (usually under an hour)

Most teams complete migration in under a day.

The Bottom Line

Front built useful collaboration features, but their pricing has spiraled out of control. $105/seat for Enterprise, AI add-ons on top of per-resolution charges, a recent UI overhaul that broke workflows, and a 1.9-star Trustpilot rating for a support software company.

Support Station offers collaboration without complexity tax: flat-rate pricing, AI included, and a focus on what growing teams actually need.

For a 10-person team, switching saves over $10,800 per year. For a 50-person team, you're looking at $61,000+ in annual savings.

Ready to stop paying Front's premium prices for declining quality? Start your free trial and see the difference flat-rate pricing makes.