Built for small support teams
One place for tickets, help content, and AI support.
Start with a free help desk for up to 5 team members. Add AI and more capacity when you need them. Paid plans start at $149/month with unlimited team members.
Free and paid plans
Keep customer tickets in one place
Give each request a ticket, an owner, and a status. Keep replies and internal notes with the conversation so your team can see what still needs work.
A teammate can pick up a billing question with the earlier replies in view.
Free: 25 articles. Starter: 100 articles.
Publish a searchable knowledge base
Write answers to common questions and organize them into categories. Customers can search your help center before they open a ticket.
Start with setup steps, billing questions, and the problems your team sees most often.
Paid plans, from $149/month
Answer from your docs with AI
Use your knowledge base to guide AI answers in your support widget. Customers can create a ticket when they need your team. Review conversations to find gaps in your docs.
The AI can explain a documented export process. Your team can handle an account-specific issue.
Starter and above
Reply from Slack
Connect Slack to receive ticket updates and reply where your team already works. Keep customer replies linked to the support ticket.
Your team can discuss an issue and respond without losing its ticket history.
Unlimited team members on paid plans
Add teammates without per-seat fees
Invite the people who need to help. Paid plans have an organization price, so adding a teammate does not add a seat charge. AI usage still has plan limits.
Bring in engineering for a technical question without buying another support seat.
API and webhooks: Standard and above
Connect your own tools
Use the REST API and webhooks to connect support to your workflows. Standard and higher plans also support a custom knowledge base domain.
Use ticket events to keep an internal workflow up to date.
Build on the answers your team already knows.
Start with up to 5 teammates and 100 tickets per month. No credit card required.
Add AI with a paid plan from $149/month.